Complaint Management Software
Symbiant’s Complaint Management Software Module lets you diligently record, review, and track complaints to completion in your business.
The Complaint Module has a thorough workflow to capture data on the Complaint, follow-up tasks or ombudsman actions.
With Symbiant One, you can enhance your complaint management by using automation and tailoring it to your business needs.
*For only £100 per month.
Overview
Complaint Management Module
The Symbiant Complaints Management Module is an all-encompassing solution designed to simplify every aspect of the complaints management lifecycle. From the initial logging of a complaint to its resolution, tracking, and analysis, this module ensures a seamless process. Its robust logic meticulously records every change, making it simple to trace the entire evolution of a complaint from start to finish.
Ability to connect to other modules which the Complaint may affect, and view the relationship of Complaints with other Module Data.
Symbiant Complaint Management Module for only £100 per month!
Features
Detailed Complaint Data
Capture detailed information including the nature of the complaint, the individual who raised it, and any immediate impacts.
Ensuring All Details are Captured
Protected Viewing
Designate certain users to only create complaints, while others may be granted read-only access across various departments.
Protected User Viewing Rights
Reviews and Actions
Create Complaint Reviews and Delegate Tasks to users, ensuring Complaints are timely reviewed and an audit of all tasks exist.
Greater Control over Complaint Tasks
Centralised Complaints
Record, Track and Manage Complaints across all areas of your organisation in one singular location.
Creating a universe of Complaints Information.
Singular Source of Truth for Complaints
Automated Emails
Automated Emails ensure users are aware of Real-Time Complaints being logged.
While reminders, ensure no Complaints are left incomplete.
No more chasing if a task is Due
Fully Customisable
The entire Complaint
Management Software Module can be
tailored and customised
to your exact requirements.
All the power at your fingertips
About the Module
The Symbiant Complaint Management Software Module is a comprehensive tool designed to streamline the managing and reviewing of all business complaints in a single, centralised location. This module is particularly beneficial for organisations looking to enhance their complaint-handling processes, ensuring that every complaint is recorded, tracked, and resolved in a timely and efficient manner.
Symbiant Complaint Management Software Module includes the ability to record complaints against vast numbers of data points. This means that you can capture detailed information about each complaint, including the nature of the complaint, the individual who raised it, and any immediate impacts it may have had on your business operations. This level of detail is crucial for understanding the root causes of complaints and for identifying any recurring issues that may need to be addressed.
In addition to capturing detailed complaint information, Symbiant allows you to assign different permission levels to users. This feature is particularly useful for organisations with multiple departments or teams, as it enables you to control which complaints each user can view or take action on.
For example, you can designate certain users to only create complaints, while others may be granted read-only access across various departments. This flexibility ensures that sensitive information is only accessible to those who need it, thereby enhancing the security and confidentiality of your complaint management process.
Furthermore, Symbiant provides a comprehensive logging system for resolution details. This includes the ability to log any redress or compensation offered to the complainant, as well as any referrals made to the Financial Ombudsman Service (FOS) or other relevant bodies. By thoroughly documenting all aspects of the complaint resolution process, you can ensure that your organisation maintains a clear and comprehensive record of how each complaint was handled.
*Modules are charged at a standard monthly fee, not on a per-user basis. All users can access each module at any required level. Please note that costs exclude VAT, AI features, and additional modules you may wish to use. User seats are necessary.
